FAQs

Yes. All licences sold are genuine licences supplied for legitimate activation of the advertised software. Each product clearly states the licence type, edition and activation method before purchase.

Keys at Cost is a South African online software retailer providing digital software licences and support to customers. Our website provides clear product information, pricing and purchasing terms, and we’re available to assist you before and after your purchase.

A digital licence is a software licence supplied electronically rather than as a physical product. After your purchase, you receive your licence key and the relevant instructions by email, so there is no physical disc or box to wait for.

Our licences are once-off purchases and do not require a monthly or annual subscription. The exact licence terms are displayed on the individual product page before you purchase.

This depends on the product and licence type. Many of our licences are designed as perpetual licences, meaning the licence does not expire. Always check the specific product description for the exact licence terms before purchasing.

System requirements vary depending on the product. Please check the system requirements listed on the relevant product page before purchasing. If you’re unsure whether a product will work on your computer, contact us before ordering.

Software updates are determined by the version of software you have installed. Your licence does not prevent the software from receiving applicable updates.

This depends on the specific licence you purchase. Licences have different activation and device-use terms, so please check the product description before purchasing. If you’re unsure, contact us and we’ll help you choose the correct licence.

Yes. Because our products are delivered digitally, customers throughout South Africa can purchase and receive their licences electronically.

We accept the secure payment methods displayed during checkout. Your order is processed once successful payment has been confirmed.

Yes. Payments are processed through our secure payment provider.

Yes. Orders are processed through our secure online checkout and payment provider. We also provide support after purchase should you need assistance with your order, installation or activation.

For products advertised as once-off purchases, there are no recurring monthly charges. You pay the displayed purchase price for the licence.

Yes. Your order confirmation provides a record of your purchase. You will also receive an invoice with your details.

Absolutely. Businesses can purchase individual or multiple licences. If you need licences for several computers or have specific requirements, contact us and we’ll help you choose the appropriate products.

Yes. If you need several licences, you can purchase multiple units where the product allows it. For larger requirements, contact us and we can assist with your order.

Your licence is delivered electronically after successful payment. Orders are normally processed shortly after payment confirmation (within 2 business hours), allowing you to get started without waiting for physical delivery.

Your licence key and relevant product information are delivered electronically to the email address you provide during checkout. There is no physical disc or product box.

First, check your spam, junk and promotions folders. If you still can’t find your order, contact us with your order number and we’ll check the delivery status and assist you.

Contact us as soon as possible with your order number. If the licence has not yet been delivered, we’ll do our best to correct the email address before sending it.

The download process depends on the Office edition you’ve purchased. Your order instructions will provide the relevant information for downloading and installing your software.

No. Our products include installation and activation instructions, and support is available if you need assistance. You don’t need to be an IT expert to install your software.

Your order includes instructions for activating your specific product. The activation process can vary between products and licence types.

Yes. We can assist with the download, installation and activation process for the products we sell. If you run into a problem, contact us before purchasing another licence and we’ll help troubleshoot the issue.

Depending on the Office version currently installed, you may need to remove an existing installation before installing your new version. If you’re unsure what to do, contact us before making changes and we’ll help you determine the correct installation process.

No. Never send us your account passwords. We may ask for information such as your order number, product version or an error message, but we will never need your account passwords to provide normal installation support.

Contact us first. Activation problems can often be caused by an existing Office installation, the wrong software edition, an account issue or an installation problem. Send us the error message or a screenshot and we’ll help you identify the problem and work through the appropriate solution.

Activation errors can have several causes, including an existing Office installation, incorrect software edition, account issues or an installation problem. Send us the error message or screenshot and we’ll help you troubleshoot it.

This depends on the licence type. Some licences permit transfer to another device while others are associated with the original device. If you’re replacing your computer, contact us before activating the licence on the new machine.

Contact us as soon as possible, preferably before downloading, redeeming or activating the licence. Because digital licence keys can be restricted once delivered or activated, we’ll assess the situation and assist wherever possible.

Digital software licences are subject to specific refund conditions. Once a licence key has been delivered, redeemed or activated, a refund may not be possible. If you’ve experienced a problem with your purchase, contact us so we can investigate the issue and assist you.

If you’re experiencing an activation problem, contact us. We’ll first troubleshoot the issue and determine whether the problem can be resolved. Where a genuine licence issue exists, we’ll provide a replacement.

Contact us immediately and do not redeem or activate the licence. We’ll assess the order and let you know what options are available.

Yes. We provide assistance with the installation and activation of the software products we sell. Our goal is to help you get your purchased software up and running.

Please provide your order number, the email address used for your purchase, and a description or screenshot of the problem you’re experiencing. This helps us resolve the issue faster.

You can contact us using the support/contact details provided on our website. When contacting us about an order, include your order number so we can locate your purchase quickly.